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This privacy statement covers the site:
www.idscare.com.
Because this Web site wants to demonstrate its commitment to
our users’ privacy, it has agreed to disclose its
information practices.
If users have questions or concerns regarding this
statement, they should first contact us by email at;
support@idscare.
Security
Effective Date: April 14, 2006
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY
BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS
INFORMATION. PLEASE REVIEW IT CAREFULLY.
We understand that your medical information is personal. We
are committed to protecting your medical information.
IDSCare.com and its affiliated companies ("IDSCare.com") are
required by law to maintain the privacy of your protected
health information ("PHI"), to follow the terms of this
Notice, and to give you this Notice of our legal duties and
privacy practices concerning your health information. We
must follow the terms of the current Notice.
How IDSCare.com May Use or Disclose Your Health Information
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For
Treatment
We may use your PHI to dispense prescriptions to you. We
may disclose your PHI to treating physicians, pharmacists
and other persons who are involved in dispensing your
prescription.
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For
Payment
We may use and disclose your PHI so that your pharmacy
services may be billed to, and payment collected from you,
your insurance company or a third party.
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For
Health Care Operations
We may use and disclose your PHI for pharmacy operations,
which include activities necessary to run the Pharmacy,
and to make sure that you receive quality customer
service.
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For
Prescription Refill Reminders and Health-Related Products
and Services
We may use or disclose your PHI for prescription refill
reminders, to tell you about health-related products or
services, or to recommend possible treatment alternatives
that may be of interest to you.
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Individuals Involved in Your Care or Payment for Your Care We may disclose your PHI to a family member or friend
who is involved in your medical care or payment for your
care, provided you agree to this disclosure, or we give
you an opportunity to object to the disclosure. If you are
unavailable or are unable to object, we will use our best
judgment to decide whether this disclosure is in your best
interests.
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As
Required by Law
We will disclose your PHI when required to do so by
federal, state or local law.
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To
Avert a Serious Threat to Health or Safety
We may use and disclose your PHI when necessary to prevent
a serious threat to your health and safety, or the health
and safety of the public or another person. Any
disclosure, however, would only be to someone able to help
prevent the threat.
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Public
Health Risks
We may disclose your PHI for public health activities,
such as those aimed at preventing or controlling disease,
preventing injury, reporting reactions to medications or
problems with products, and reporting the abuse or neglect
of children, elders and dependent adults.
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For
Health Oversight Activities
We may disclose PHI to a health oversight agency for
activities authorized by law. These oversight activities,
which are necessary for the government to monitor the
health care system, include audits, investigations,
inspections and licensure.
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Lawsuits and Disputes
If you are involved in a lawsuit or dispute, we may
disclose your PHI in response to a court or administrative
order. We may also disclose your PHI in response to a
subpoena, discovery request or other lawful process by
someone else involved in the dispute, but only if efforts
have been made to tell you about the request (which may
include written notice), or to obtain an order protecting
the information requested.
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Specialized Government Functions
We may disclose your PHI (1) if you are a member of the
armed forces, as required by military command authorities;
(2) if you are an inmate, or in custody, to a correctional
institution or law enforcement official; (3) in response
to a request from law enforcement, under certain
conditions; (4) for national security reasons authorized
by law; and (5) to authorized federal officials to protect
the President, other authorized persons, or foreign heads
of state.
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Workers' Compensation
We may disclose your health information for workers'
compensation or similar programs.
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Organ
and Tissue Donation
We may also disclose your PHI to organ procurement or
similar organizations for purposes of donation or
transplant.
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Coroners and Funeral Directors
We may release your PHI to a coroner or medical examiner,
for example, to determine a person's cause of death. We
may also disclose your PHI to funeral directors consistent
with applicable law to enable them to carry out their
duties.
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Personal Representatives
We may disclose your PHI to a person legally authorized to
act on your behalf, such as a parent, legal guardian,
administrator or executor of your estate, or other
individual authorized under applicable law.
Other Uses and Disclosures of Your Health Information
Except as described in this Notice, we will not use or
disclose your PHI without your written authorization. If you
do give us authorization to use or disclose your PHI, you
may cancel your authorization in writing at any time. If you
cancel your authorization, this will stop any further use or
disclosure for the purposes covered by your authorization,
except where we have already acted on your permission.
You Have the Following Rights With Respect to Your Health
Information in Our Records
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You may request restrictions on the use or
disclosure of your PHI for treatment, payment or health
care operations, or when using or disclosing your PHI to
someone who is involved in your care or the payment for
your care, like a family member or friend. We are not
required to agree to your request. If we agree, we will
comply with your request except in certain emergency
situations or as required by law.
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You may inspect and copy your pharmacy records,
with certain exceptions. Usually, this includes
prescription and billing records. We may charge you for
the costs of your request. We may deny your request in
some circumstances, in which case, you may request that
the denial be reviewed.
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You may request that we amend your health
information if it is incorrect or incomplete. You must
provide a reason that supports your request. We may deny
your request if the health information is accurate and
complete, or is not part of the health information kept by
or for IDSCare.com. If we deny your request, you have the
right to submit a statement of disagreement regarding any
item in your record you believe is incomplete or
incorrect. If you request this, it will become part of
your medical record. We will attach it to your records and
include it when we make a disclosure of the item or
statement you believe to be incomplete or incorrect.
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You may request an accounting of disclosures of
your PHI. This is a list of the disclosures made of your
health information, other than for treatment, payment or
health care operations, and other exceptions allowed by
law. Your request must specify a time period, which may
not be longer than six years and may not include dates
before April 14, 2003.
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You may request that we contact you in a
certain way or at a certain location. For example, you may
request we contact you only at work or at a different
residence or post office box. Your written request must
state how or where you wish to be contacted. We will grant
all reasonable requests.
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For More Information or to Report a Problem
If you have questions or would like additional
information about idscare privacy practices you may
contact our Privacy Officer at Idscare 343 Wantagh
Ave.,Levittown,N.Y.11756 or call and our Privacy Office
will then assist you.If you believe your privacy rights
have been violated, you can file a complaint with our
Privacy Officer or with the Sevcretary of Health and
Human Services.There will be no retaliation for filing a
complaint
Information Collection and Use
Information Collection
IDSCare is the sole owner of the information collected on
www.idscare.com.
IDSCare collects information from our users at several
different points on our Web site.
Order
We request information from the user on our order form. A
user must provide contact information (such as name, email,
and shipping address) and financial information (such as
credit card number, expiration date). This information is
used for billing purposes and to fill customer’s orders. If
we have trouble processing an order, the information is used
to contact the user.
Information Use
We offer the user the ability to voluntarily submit their
email address to receive email promotions from us. We do
not sell or provide this list of email addresses to any
third party.
Profile
We store information that we collect through cookies, log
files, clear gifs, and/or third parties to create a profile
of our users. A profile is stored information that we keep
on individual users that details their viewing preferences.
Consequently, collected information is tied to the users
personally identifiable information to provide offers and
improve the content of the site for the user. This profile
is used to tailor a user’s visit to our Web site, and to
direct pertinent marketing promotions to them. We do not
share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user’s computer
tied to information about the user. Usage of a cookie is in
no way linked to any personally identifiable information
while on our site. We use both session ID cookies and
persistent cookies. For the session ID cookie, once users
close the browser, the cookie simply terminates. A
persistent cookie is a small text file stored on the user’s
hard drive for an extended period of time. Persistent
cookies can be removed by following Internet browser help
file directions.
By setting a cookie on our site, users would not have to log
in a password more than once, thereby saving time while on
our site. If users reject the cookie, they may still use our
site. The only drawback to this is that the user will be
limited in some areas of our site. Persistent cookies
enable us to track and target the interests of our users to
enhance the experience on our site. See the “Profile”
section.
Some of our business partners use cookies on our site (for
example, advertisers). However, we have no access to or
control over these cookies, once we have given permission
for them to set cookies for advertising.
This privacy statement covers the use of cookies by
www.idscare.com only
and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we use log files. This
includes internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages,
platform type, date/time stamp, and number of clicks to
analyze trends, administer the site, track user’s movement
in the aggregate, and gather broad demographic information
for aggregate use. IP addresses, etc. are not linked to
personally identifiable information. IP addresses are tied
to personally identifiable information to enable our
Web-based service. We use a tracking utility called Deep
Statistics Live that uses log files to analyze user
movement.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password
and username. Established members will occasionally receive
information on products, services, special deals, and a
newsletter. Out of respect for the privacy of our users we
present the option to not receive these types of
communications. Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for
contact information such as name and email address. Out of
respect for our users privacy we provide a way to opt-out of
these communications. Please see the Choice and Opt-out
sections.
Service Announcements
On rare occasions it is necessary to send out a strictly
service related announcement. For instance, if our service
is temporarily suspended for maintenance we might send users
an email. Generally, users may not opt-out of these
communications, though they can deactivate their account.
However, these communications are not promotional in nature.
Users may opt-out of these communications. Please see our
Choice and Opt-out section.
Customer Service
We communicate with users on a regular basis to provide
requested services and in regards to issues relating to
their account we reply via email or phone, in accordance
with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may
need to disclose personal information when required by law
wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a
court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our
partners and advertisers. This is not linked to any
personally identifiable information.
These are the instances in which we will share users’
personal information: NONE, We DO NOT Share Personal
Information with Third Parties
Third Party Intermediaries
We use an outside shipping company to ship orders, and a
credit card processing company to bill users for goods and
services. These companies do not retain, share, store or use
personally identifiable information for any secondary
purposes.
Service Providers
We partner with other third parties to provide specific
services. [For example, UPS< Federal Express, etc. When the
user signs up for these particular services, we share names,
or other contact information that is necessary for the third
party to provide these services. These third parties are not
allowed to use personally identifiable information except
for the purpose of providing these services.
Business Transitions
In the event Focus Express Mail Pharmacy goes through a
business transition, such as a merger, being acquired by
another company, or selling a portion of its assets, users’
personal information will, in most instances, be part of the
assets transferred.
What choices are available to users regarding collection,
use and distribution of the information?
Links
This Web site contains links to other sites. Please be aware
that we, IDSCare.com, are not responsible
for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read
the privacy statements of each and every Web site that
collects personally identifiable information. This privacy
statement applies solely to information collected by this
Web site.
Surveys
From time-to-time our site requests information from users
via surveys or contests. Participation in these surveys or
contests is completely voluntary and the user therefore has
a choice whether or not to disclose this information. The
requested information typically includes contact information
(such as name and shipping address), and demographic
information (such as zip code). Contact information will be
used to notify the winners and award prizes. Survey
information will be used for purposes of monitoring or
improving the use and satisfaction of this site. Users’
personally identifiable information is not shared with third
parties unless we give prior notice and choice. Though we
may use an intermediary to conduct these surveys or
contests, they may not use users’ personally identifiable
information for any secondary purposes.
Security
This Web site takes every precaution to protect our users’
information. When users submit sensitive information via the
Web site, their information is protected both online and
off-line.
When our registration/order form asks users to enter
sensitive information (such as credit card number and/or
social security number), that information is encrypted and
is protected with the best encryption software in the
industry - SSL. While on a secure page, such as our order
form, the lock icon on the bottom of Web browsers such as
Netscape Navigator and Microsoft Internet Explorer becomes
locked, as opposed to un-locked, or open, when users are
just ‘surfing’.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect
user-information off-line. All of our users’ information,
not just the sensitive information mentioned above, is
restricted in our offices. Only employees who need the
information to perform a specific job (for example, our
billing clerk or a customer service representative) are
granted access to personally identifiable information. Our
employees must use password-protected screen-savers when
they leave their desk. When they return, they must re-enter
their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well as
any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy,
and what they can do to ensure our users’ information is
protected. Finally, the servers that store personally
identifiable information are in a secure environment, behind
a locked cage in a locked facility.
If users have any questions about the security at our Web
site, users can send an email
support@idscare.com
Supplementation of Information
In order for this Web site to properly fulfill its
obligation to users it is necessary for us to supplement the
information we receive with information from 3rd party
sources.
Purchasing History
In order for this Web site to enhance its ability to tailor
the site to a user’s preference, we create a personalized
user profile.
Enhancement of Marketing Profile
We purchase third party marketing data and add it to our
existing user database to better target our advertising and
provide pertinent offers we think our users would be
interested in. We use this information to enhance or overlay
the ‘profile’ of individual users. This aggregate marketing
data is therefore tied to the users’ personally identifiable
information. See also the “Profile.”
Correcting/Updating/Deleting/Deactivating Personal
Information
If a user’s personally identifiable information changes
(such as zip code, phone, email or postal address), or if a
user no longer desires our service, we provide a way to
correct, update or delete/deactivate users’ personally
identifiable information. This can usually be done at the
[member information page] or by emailing our Customer
Support at
support@idscare.com.
Or, contact us by telephone or postal mail at the contact
information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post
those changes to this privacy statement, the homepage, and
other places we deem appropriate so our users are always
aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally
identifiable information in a manner different from that
stated at the time of collection we will notify users via
email, by posting a notice on our Web site for 30 days.
Contact Information
If users have any questions or suggestions regarding our
privacy policy, please contact us at:
Phone: 1-800-517-1137
Fax:
Email:
support@idscare.com
Postal Address:
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